Question 1

Do you work with my insurance?

Accepted Answer

Yes. We work with major insurance carriers. After you file a claim and drop off your vehicle, we can communicate with the adjuster and submit supplements for hidden damage. You pay your deductible to us.

Question 2

Do I have to use the shop my insurance recommends?

Accepted Answer

No. Michigan drivers can choose their own repair facility. Your insurer may recommend a network shop, but you can tell them you are taking the vehicle to Commerce Collision.

Question 3

How long does collision repair take?

Accepted Answer

Repair times depend on the damage and parts availability. A minor bumper repair may take days, while major structural work can take longer. After teardown and repair planning, we provide a realistic timeline.

Question 4

Do you offer free estimates?

Accepted Answer

Yes. We provide free, no-obligation estimates. Stop by during business hours or call us to discuss the damage before your visit. Initial estimates can change when hidden damage is found after panels are removed.

Question 5

Can I get an estimate from photos?

Accepted Answer

For small dents and scuffs, photos can help us provide a preliminary assessment. Structural or severe damage needs an in-person inspection because photos cannot show everything behind a bumper cover.

Question 6

Are you open Saturdays?

Accepted Answer

Yes. We are open Saturdays from 9:00 AM to 6:00 PM for drop-offs, estimates, and vehicle pickup.

Question 7

Do you help with towing?

Accepted Answer

Yes. If your car is not drivable after an accident, call us at (248) 221-2020. We can coordinate towing to Commerce Collision.

Question 8

Do you handle total loss vehicles or second opinions?

Accepted Answer

Yes. If you believe a vehicle may be repairable, bring us the insurer estimate. Our team can review the repair details and help you understand the damage assessment.

Question 9

Do you repair luxury and imported vehicles?

Accepted Answer

We repair a range of makes and models, including luxury vehicles, imports, and modern electric vehicles. We use the tools and systems needed for repair and required sensor calibration.

Question 10

Is your work guaranteed?

Accepted Answer

We stand behind the work we perform. Ask us about the warranty terms that apply to your specific repair when you drop off your vehicle.

Question 11

Do you offer rental car help?

Accepted Answer

We do not rent cars directly, but we can help coordinate with local rental providers after you drop off your vehicle.

Question 12

What should I do right after an accident?

Accepted Answer

Make sure everyone is safe and call 911 when needed. Take photos, exchange insurance information, and call us if you need help arranging a tow or starting the repair process.

COMMON QUESTIONS

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