Privacy Policy

Commerce Collision LLC ("Commerce Collision," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

Information We Collect

We may collect the following categories of information:

• Contact Information: Name, phone number, email address, and mailing address when you request an estimate, contact us, or submit a form.
• Vehicle Information: Year, make, model, VIN, and description of damage when relevant to your repair request.
• Insurance Information: Insurance carrier, policy number, and claim number when you provide these for claim processing.
• Communications: Records of calls, emails, and text messages you send to or receive from us.
• Website Usage: IP address, browser type, pages visited, and referring URLs collected via cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

• Provide collision repair, auto body, and related services
• Prepare estimates and process insurance claims
• Communicate with you about your repair status
• Send appointment reminders and service updates
• Respond to your questions and inquiries
• Improve our website and services
• Comply with legal obligations

Text Message Communications

By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS communications from Commerce Collision, including appointment reminders, repair status updates, and promotional offers. Message and data rates may apply. Message frequency varies.

To opt out of text messages, reply STOP to any message we send. To request help, reply HELP or call us at (248) 221-2020. Opting out of text messages will not affect your ability to receive service.

Information Sharing

We do not sell your personal information. We may share your information with:

• Insurance Companies: When processing your claim on your behalf, with your authorization.
• Rental Car Partners: When coordinating rental vehicle pickup at your request.
• Service Providers: Third-party vendors who assist with website hosting, analytics, CRM, and communications, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to analyze traffic and improve your experience. You may disable cookies through your browser settings; however, some website features may not function correctly without them.

We may use third-party analytics services (Google Analytics) and advertising tools (Meta Pixel) that collect usage data. These services have their own privacy policies governing the use of this information.

California Residents and Global Privacy Control

We do not sell personal information for money. Some advertising cookies, such as the Meta Pixel, may be considered "sharing" under California law. California residents (CCPA/CPRA) have the right to know, delete, and correct their personal information, to opt out of its sale or sharing, and to not be discriminated against for exercising these rights. We honor Global Privacy Control (GPC) signals: when your browser sends one, our analytics and advertising tags do not load. You may also opt out by contacting us using the information below. We respond to requests within 45 days.

Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Repair records may be retained for extended periods as required by Michigan law.

Your Rights

Depending on your location, you may have rights including:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications

To exercise these rights, contact us using the information below.

Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

Commerce Collision LLC
3080 E Oakley Park Rd
Commerce Township, MI 48390
Phone: (248) 221-2020
Email: info@commercecollision.com